Role: Customer Service - Fulfilment Team
Rate: £10.73 per hour
Location: Dodsworth
Hours: Monday - Friday, 8 hours between 8-6
Start Date: asap
First Choice are actively recruiting a Customer Service Advisor to join our reputable client to support their Fulfilment team.
Training will be provided.
Key accountabilities:
Order data products via a number of sources including online, telephone and hard copy.
Using our in-house technology to manage the progression of orders to fulfilment for our customer.
Re-submit any system rejections.
Raise and respond to any data provider enquiries via system, email and telephone.
General query handling via email and telephone
Chasing results and any overdue orders.
Processing credits and extra charges.
Cancellation and expedite products ordered.
Manually keying of orders
For the role you will be able to demonstrate:
Have the drive to develop an in-depth knowledge of our suppliers, products and services.
Have a positive, can-do attitude and excellent communication skills, working and communicating in a professional manner.
Good IT skills, able to learn new bespoke systems to a workable level.
Develop an understanding of the varied tasks that are required specific to the supplier and product and how those tasks affect the workflow of a customer order
Be process driven, recognising and adhering to the required procedures with accuracy and attention to detail.
You will achieve the SLA’s and KPI’s set by the business, working as a team to achieve set targets.
